Boston, MA  ·  Mastercard

Rohit Kilpadi

Lead Site Reliability Engineer & Solution Architect

Building platforms and driving observability at Mastercard, with a career evolved from Solution Architecture that offers a rare dual perspective on where complex enterprise systems break down and why.

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Selected Performance Metrics — Mastercard
55 4 year low in Critical incidents for Merchant Loyalty
60.1% Faster mean time to mitigate, year-over-year
100% MTTM performance: first ever for the team
80% Project cost reduction achieved at BCBS of MA
About

Architecture depth applied
to reliability engineering.

Career History
Mastercard, Inc.
Lead SRE · Lead Solution Architect
Blue Cross Blue Shield of MA
Web Architect, Digital Delivery
Finzat
Co-Founder & CTO
Araknode
Chief Executive Officer
First Data Hungary
InfoSec & Compliance Officer

My career has taken a natural progression, from Lead Solution Architect, where I designed platforms and standardized processes across Mastercard's Merchant Loyalty group, to Lead Site Reliability Engineer, where I brought that architectural perspective to observability, reliability tooling, and incident management. The two roles are more connected than people assume.

One project I'm particularly proud of is SIREN, a platform I conceived and built from scratch that pulls together data from across multiple systems into a single client-centric view. What started as a gap I noticed became a tool used daily by Solution Architects, Technical Account Managers, and Customer Success teams.

Before Mastercard, I led architecture at Blue Cross Blue Shield of Massachusetts, where I standardized integrations that cut project costs by 70–80%. Earlier in my career I founded and led technology companies in the US and in Europe, building enterprise software for organizations ranging from global financial institutions to the Open Society Institute.

I care about mentoring and knowledge sharing as much as the technical work itself, whether running workshops, helping a junior architect think through a design, or working through a hard problem alongside a customer success team.

Experience

Professional History

Sep 2024 – Present Mastercard, Inc.
Boston, MA
Lead Site Reliability Engineer

Brought architectural perspective to SRE, setting multiple Merchant Loyalty reliability records.

  • Designed and built SIREN, an internal platform aggregating data from multiple systems of record into a single client-centric view, adopted across Solution Architecture and Customer Success teams.
  • Drove critical incidents to a four-year low of 55, beating the 2025 KPI by 19.1% (trajectory: 401 → 207 → 81 → 55); proactively resolved ~50% of issues before escalation.
  • Set multiple records: first-ever 100% MTTM performance; mean time to mitigate of 167 min average (60.1% faster YoY); longest S1–S2 MTBF on record (31 days, August 2025).
  • Authored and implemented a company-wide observability standardization plan; built dashboards monitoring 5xx/4xx error rates and latency using Prometheus, Grafana, and Domo.
  • Diagnosed a long-standing client latency issue to root cause — RDS SQL Server lock contention — and drove full resolution.
Current Role SRE Prometheus · Grafana Incident Management Node.js Domo
Aug 2021 – Jul 2024 Mastercard, Inc.
Boston, MA
Lead Solution Architect

Designed platforms and standardized processes across Merchant Loyalty; built new products and resolved critical client issues.

  • Conceived and delivered Co-Brand Optimizer (CBO) – a new product – from process design through Mastercard's Studio commercialization process to market launch.
  • Resolved a $2MM financial discrepancy to zero; transformed a client on the verge of churning into an advocate with NPS of 95.
  • Standardized Business Requirement and Solution Design Document onboarding templates for multiple country subsidiaries; coordinated adoption across international teams.
  • Built a file conversion toolkit and transfer monitoring dashboard, significantly reducing toil for Technical Account Managers and Customer Success Managers.
  • Coordinated data flows across NGFT, UDAP, Hadoop, MRS, SessionM, and BizOps.
Solution Architecture API Design JavaScript Product Design Client Success
Jul 2018 – Nov 2020 Blue Cross Blue Shield
of Massachusetts
Quincy, MA
Web Architect, Digital Delivery

Standardized integrations and identity architecture, dramatically reducing project costs and delivery time.

  • Standardized a SAML 2.0 SSO template migrating seven partner integrations with zero disruption, reducing follow-on project costs by 70%.
  • Authored documentation and DevSecOps template for the organization's first inbound SSO, cutting subsequent delivery cost by 80%.
  • Developed a Node.js identity provider achieving sub-100ms processing for cross-environment SSO testing.
  • Delivered a PoC GraphQL API improving a critical website component's performance by over 60%.
SAML 2.0 / SSO Node.js GraphQL AppDynamics DevSecOps
2009 – 2017 US & Europe
Founder & CEO — Araknode, Ingenio Systems, Finzat

Founded and led technology companies in the US and in Europe, serving global financial institutions and nonprofits.

  • Built a web-based cash reconciliation platform for 1,000+ ATMs, achieving a 96% improvement in processing time (Ingenio)
  • Architected blockchain strategy for mortgage document management in a regulated environment (Finzat)
  • International clients included the Open Society Institute, KPMG, GE EOS, Euronet, and Pepsi Americas
Founder Blockchain FinTech Enterprise Software
Core Competencies

Technical Expertise

01
Architecture
Solution & Enterprise Architecture · SSO / SAML 2.0 · GraphQL · API Design · Microservices · Cloud-Native
02
Reliability & Operations
SRE · DevSecOps · AppDynamics · New Relic · ELK · LogRocket · Prometheus · Grafana · Domo · Docker · Linux
03
Languages & Frameworks
JavaScript (Node.js, Angular, Vue) · PHP · Python · Express · Fastify
Learning: Go · Rust
04
Databases
MongoDB · Redis · Elasticsearch · MySQL · PostgreSQL
05
Security & Compliance
InfoSec Policy · Intrusion Detection · Risk & Compliance · BCP · PCI / Financial Data Security · Active Directory
06
AI-Assisted Development
GitHub Copilot · Claude · Seasoned AI coding practitioner · PyTorch · Fast.ai
Contact

Let's connect.

I'm open to conversations about hard reliability and architecture problems in complex enterprise environments, whether that's a specific challenge you'd like to think through or an opportunity worth exploring.

Current Position
Lead Site Reliability Engineer
Mastercard, Inc. · Boston, MA
Education
International Studies
University of Alabama at Birmingham
Languages
English · Konkani · Hungarian · French · Hindi
Download Résumé
.docx .pdf